Billing & Cancellations
Refund & Cancellation Policy
Policy governing Operator SaaS Subscriptions and Renter Vehicle Reservations
1. Operator SaaS Subscription Fees (Pro Fleet Plan)
- Non-Refundable Upon Activation: Once a Pro Fleet monthly subscription (₱449/month) is paid via PayMongo and activated on a rental business account, the subscription fee is non-refundable, in whole or in part, even if the Operator decides to downgrade or cease operations before the end of the billing cycle.
- Free Starter Plan Availability: We provide a permanent Free Starter tier (₱0/month for up to 3 vehicles) so Operators can evaluate the platform before upgrading to Pro Fleet.
- Duplicate Charge Exceptions: In the event of a verified technical error resulting in duplicate billing for the same subscription period, Operators may contact alimbraryit@gmail.com within 7 calendar days with their PayMongo receipt for verification and reversal of the duplicate charge.
2. Vehicle Rental Reservations & Down Payments
- Direct Settlement with Rental Garages: Alimbra CarRental does not collect online rental payments or hold renter funds in escrow. All reservation down payments, security deposits, and rental fees are paid directly by the Renter to the Rental Garage Operator.
- Garage Cancellation & Rescheduling Terms: Requests for booking cancellation, date rescheduling, or down payment refunds are handled directly by the respective Rental Garage Operator in accordance with their garage policies.